A Multi-State Co-op Society appointed Swan Solutions as their Managed Network Service Provider for their MPLS WAN Infrastructure spread across 800+ Locations across PAN India. This Co-op society primarily caters to the local masses in India who come majorly from agricultural background with a mission to uplift the weaker sections of the society from rural areas of the country. Key deliverables of Swan will be :
- 24×7 Proactive Monitoring via Swan State-of-the-art GSDC Centre
- End-to-End management of MPLS links which include Troubleshooting, Break fix & RCA
- Maintain guaranteed uptime of connectivity as per defined SLA matrix
- Daily, Weekly, Monthly & Quarterly MIS Reports for Up/Down time
- 24×7 Service Delivery based on ITIL framework.