Information technology is an essential part of all businesses. IT infrastructure availability, reliability and performance are therefore, fundamental to business success. Not only is the right IT infrastructure important but also its efficient management. IT must also count towards your fiscal probity. The challenges are manifold:

• You have to right-locate the IT infrastructure management.
• The infrastructure management services have to meet your desired availability, reliability and security standards.
• You have to derive the optimal performance from your IT infrastructure.
• The team has to have the right infrastructure domain skills and the attitude to serve.

Why Swan?

Swan-IMS can help you manage your complex IT infrastructure by providing the right skills and processes to reliably deliver availability and performance of your secure infrastructure. We offer you a very flexible model to help you manage offshore as much of your IT infrastructure management services as you desire. We will customize the offering that makes the best sense to you. We also provide IaaS (infrastructure-as-a-service)

Our approach starts with an understanding of your requirement and portfolio analysis. We then study the inter-operability of your processes and Swan-IMS processes, and constantly strive to improve efficiency and productivity, increase customer satisfaction and bring cost benefits to you.

Services Provided by Swan

• Facility Management

  Promote efficient and collaborative environment to meet and fulfill the key objectives and mission of an organization with our facility management services. Facility management is the integrated management of multiple and interdisciplinary technologies, personnel, systems and processes.

• Server and storage management

  Maximize the performance of your data storage resources by data center management, and monitor your server and apps running on the server.

• Network management

  Network management involves Network administration, operation, maintenance and provisioning. Monitor your network performance with network management tools.

• Datacenter management

  Manage multiple vendors and associated equipment, manage data, maintain SLAs, monitor change and deploy new services and applications.

• IT service desk

  The service desk is the single point of contact (SPOC) between the service provider (IT) and users for day-to-day activities. It is designed to provide the user with a single place to go for all their IT needs and plays a pivotal role in facilitating the smooth functioning of business processes.

• Security Audits

  Strengthen defense, mitigate new risks to maintain business continuity and reputation with IT security audit and vulnerability services.

• Data Recovery

  Disasters are unpredictable and sometimes unavoidable, but data loss and downtime don’t have to be. Swan gives you the ability to quickly and efficiently protect data and applications essential for business continuity. Protect virtualized applications with integrated backup and disaster recovery with our data recovery services.

Swan-IMS right-sizes the team with the right skills and experience to bring to you the best support services to your mission critical IT infrastructure.