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Global Services Delivery Centre

Ensure business continuity, network security, IT asset management and optimization through a 30 seater 24×7 state-of-the-art future ready operations centre.

Service providers are compelled to review their IT strategy in light of the revenue challenges and a mandate to retain/ improve operating margins. One of the possibilities is by adopting a managed services approach a definite way to reduce operational costs. Managed Services is the practice of transferring day-to-day IT operations activities as a strategy to embark upon efficiency in operations in a cost effective manner.

Why Swan?

SWAN Global Service Delivery Centre practice uses uniform, scalable and customer-centric processes in a hosted environment. This enables you to lower operational costs and improve productivity by taking advantage of economies of scale along with Flexible Operating Models which are tailored to operating hours, commercials and specific customization. SWAN is a trusted partner with experience in managed services for multiple customers globally combined with strong industry knowledge, best business process practices, and governance. SWAN Global Service Delivery Centre offers you flexibility to focus on your core business rather than handling day-to-day operations and technology issues.

Our Services

  • Remote Infrastructure Management

    Monitor and manage all elements of enterprise infrastructure and resolve any issues from remote locations to maintain business continuity.

  • Availability Assurance

    We ensure that the system availability is specified, refined and substantiated throughout the project and is tailored to your needs.

  • Managed Services

    Outsource processes and functions intended to improve operations and cut expenses. Managed Services offer you the flexibility and enable you to concentrate on your core business instead of handling day-to-day operations and technology issues

Our Infrastructure

  • Secured NOC

    Secured NOC (Network Operations Centre) allows for maximum flexibility in recovery from threats that could hinder the continuity of the enterprise including evolving exploit threats, worms, network outages, and the failure of specific technologies to limit damage to the enterprise

  • Fault-tolerant Servers

    Enable continuous availability of data and prevent downtime to continue operating without interruption.

  • Massive UPS

    Provide instantaneous or near-instantaneous protection from input power interruptions.

  • Sophisticated Tools

    We use state-of-the-art technology and provide sophisticated and easy-to-use tools to fulfill all your business needs.

What you get

  • Integrated Command Center (ICC) support
  • Proactive and reactive monitoring support of Applications and Servers
  • L1- Support
  • L2 Technical Support
  • L3 Application Support

Benefits

  • Best in Class IT operations
  • Improved Efficiency and Effectiveness
  • Reduced Time to market
  • Ability to anticipate and act based on the dashboards, reports, and monitoring
  • Availability of global subject matter experts
  • 24/7 support
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