Keep your hardware and software in top condition with prompt and expert backed SLAs.
An annual maintenance contract (AMC) is an agreement with a service provider for repair and maintenance of property used by your company. Quality output from any machine depends on the machine’s long-term repeat performance. Machine maintenance is the key to this quality performance. You want the best personnel with the most expertise and experience to ensure a machine is working as it should.
We at Swan realize that it is not easy and affordable for all businesses to staff a reliable and effective information technology department. Maintenance Contracts is most suitable to any small, medium-sized business that does not require a full time technical support staff. With a Maintenance Agreement, you can afford the same support and technology expertise as a large corporation. Keep your hardware and software in top condition with prompt and expert backed SLAs.
We provide Server & Storage AMC Maintenance on Call Basis, Networking Support including Cable Laying etc. There are however, certain things that you must know about these contracts before you actually get into one.
If you are concerned about repair and maintenance costs, we offer annual maintenance contracts (AMC). Our highly skilled engineers are certified to install high-end server, storage & networking hardware. Certified technicians can make on-site repairs in departmental offices / Individuals, or you can bring your equipment to the workshop.
A non-comprehensive service contract covers only those services where you only charge the work you have employed at your location to maintain M/Cs. Any other expenses that arise during the maintenance process are borne by the company. In a Non-Comprehensive AMC, the cost of spare parts replacement must be borne by the customer. This usually means only service.
Preventive maintenance comes under this and a consultant will advise on hardware bread down. In Non-Comprehensive AMC, only maintenance without hardware parts warranty.
In a comprehensive AMC, the analysis of breakdowns/faults in the hardware and repairing/service is taken care of by the service provider. This includes spare parts replacement. Apart from this, preventive maintenance is also done, on a pre-determined/agreed-to frequency. CAMC includes maintenance with hardware parts warranty.
Keep your hardware and software in top condition with prompt and expert backed SLAs. We also Provide B2B Warranty Extensions and AMC from Principal OEMs.