Services

Swan Infrastructure Management Services

Information technology is an essential part of all businesses. IT infrastructure availability, reliability and performance are therefore, fundamental to business success. Not only is the right IT infrastructure important but also its efficient management. IT must also count towards your fiscal probity. The challenges are manifold:

You have to right-locate the IT infrastructure management
The infrastructure management services have to meet your desired availability, reliability and security standards
You have to derive the optimal performance from your IT infrastructure
The team has to have the right infrastructure domain skills and the attitude to serve

Swan-IMS can help you manage your complex IT infrastructure by providing the right skills and processes to reliably deliver availability and performance of your secure infrastructure. We offer you a very flexible model to help you manage offshore as much of your IT infrastructure management services as you desire. We will customize the offering that makes the best sense to you.

Our approach starts with an understanding of your requirement and portfolio analysis. We then study the inter-operability of your processes and Swan-IMS processes, and constantly strive to improve efficiency and productivity, increase customer satisfaction and bring cost benefits to you.

Swan-IMS right-sizes the team with the right skills and experience to bring to you the best support services to your mission critical IT infrastructure.

Swan-IMS Value Proposition

Reduced cost of operation

Remote monitoring and management services.
Highly skilled staff.

Reliable and highly available infrastructure

24x7 monitoring.
Real-time monitoring and management with timely escalations.

Better support

Improved end-user satisfaction through higher level of skills.
Provide the reports and analysis.

Availability and performance trends

Infrastructure performance and availability improvement methods.
End-user feedback on QoS.

Swan-IMS Offerings

Server and storage management

System administration.
Patch administration.
Tape backups and recovery.
Capacity planning.
Hardware maintenance support.
Server monitoring.

Network management

System administration.
Capacity planning.
Hardware maintenance support.
Operational support.
Network monitoring.

Datacenter management

Datacenter Equipment administration.
Server Management In Data Centre.
Application Monitoring In Data Centre.
Application Ownership Maintaining.
Escalation In Case of Incident.

IT service desk

Level 1 support.
Level 2 support.
Level 3 support.

Professional services

High availability configuration and planning support.
Disaster recovery configuration and planning support.
Database migration planning, implementation and support.
SAN storage management support.
Enterprise backup and recovery planning and support.

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