Category Archives: Current Openings

Desktop Support Engineer (Male Candidates Only)

We have an urgent opening for Desktop Support Engineer at Belapur location.

Designation: Trainee Desktop Support Engineer

Experience: Fresher or 1 year Experience

Course: Hardware And Networking Must

Job Location: Belapur(Navi Mumbai)

Qualification: BE IT or Computer / BSC IT or Computer / BCA ( Graduation is must)

If above job profile interests you, kindly revert with your updated CV on harshita@swansol.com

 /  sarita@swansol.com  Otherwise Click on Apply Button

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Linux Admin – L2

We have an urgent opening for Linux Admin – L2 at Swan.

Designation: Linux Admin – L2

Educational Qualification: Any Graduate but preferable BE in Comp/IT/Electronics or BSc – IT/Computers

Certification: RHCE

Experience:

  • Total: 4-7 years

  • Relavant: 2-4 years

Key Skill required:

  • Dynamic, self-motivated professional willing to perform in challenging environment with good communication and interpersonal skills and flair for promoting branded technology solutions & services.
  • The executive should have good grasping power & project management related competencies & willing to work on field.

Key Result Area

  • Generation of leads in existing contacts
  • Profitability targets
  • Customer Satisfaction metrics
  • Project implementation metrics

Job Profile

  • Technical skills:

    • Scripting knowledge, specifically with Perl and Korn shell
    • OS installation and troubleshooting
    • Patch installation and management
    • High availability and DRS service functionalities
    • Must be able to determine when a server is in a “distressed” state, e.g. network performing badly, short of swap space, short of RAM, overloaded CPU, overloaded I/O subsystem. Understand how to gather more information and recommend a solution.
    • In-depth knowledge of TCP/IP, BIND, LDAP, Logical volume manager, networking, Firewall rules, Kick Start installation and other core technologies, Knowledge of how to modify kernel and device driver behaviour. Awareness of VMware.
    • Experience of working on and managing complex technical systems and environments
    • Experience on SMG, ITIL process and tools ( Incident /Problem/Change)
    • Knowledge on BMC Remedy /ITSM or any ticketing tools
    • Ability to work independently
    • Managed daily workflow assignment, ticket routing
  • Soft Skills:

    • Willing to work 24/7
    • Day to day proactive monitoring.
    • Capacity Planning.
    • Excellent written & Verbal communication
  • Good to Have: Knowledge of Windows Administration will be an advantage.

Salary Range: As per company Standard.

Specify any other Qualification (If require)

  • MBA –IT would also be preferable
  • Previous experience in Support function would be desirable

Level: 2

If above job profile interests you, kindly revert with your updated CV on harshita@swansol.com /  sarita@swansol.com  Otherwise Click on Apply Button

Apply for this job

Network Engineer L2

We have an urgent opening for Network Engineer L2 at Swan.

Designation: Network Engineer L2

Educational Qualification: Any Graduate but preferable BE in Comp/IT/Electronics or BSc – IT/Computers

Certification: CCNA Or CCNP

Experience:

  • Total: 3-7 years

  • Relavant: 2-4 years

Key Skill required:

  • Dynamic, self-motivated professional willing to perform in challenging environment with good communication and interpersonal skills and flair for promoting branded technology solutions & services.
  • The executive should have good grasping power & project management related competencies & willing to work on field.

Key Result Area

  • Generation of leads in existing contacts
  • Profitability targets
  • Customer Satisfaction metrics
  • Project implementation metrics

Job Profile

  • Roles and Responsibility

    • Handling Escalation and troubleshooting issues
    • Configuring Routing Protocols such as OSPF, BGP, VTP, STP, HSRP, VRRP.
    • Improved functionality at LAN/WAN infrastructure, designing, planning and implementation of network devices
    • Troubleshoot all the hardware devices maintain the network in the Company.
    • Daily reports

    Should be comfortable working in to 24*7 shifts.

  • Should have worked on the following products: HPE Aruba AP & Controllers, Cisco Switches and Routers, HPE Router and Switches

  • Good to have:

    • Experience on Firewalls Cisco ASA, Paulo Alto, Cyberoam Firewall
    • Should have knowledge as well as worked on protocols like BGP,OSPF,VTP,STP,HSRP,VRRP
    • Should have Knowledge about Multicast
    • Should have Knowledge about Vlan, Access control list & Subnetting

    Experience on Cisco ISE or Aruba ClearPass

Salary Range: As per company Standard.

Specify any other Qualification (If require)

  • MBA –IT would also be preferable
  • Previous experience in Support function would be desirable

Level: 2

If above job profile interests you, kindly revert with your updated CV on harshita@swansol.com /  sarita@swansol.com  Otherwise Click on Apply Button

Apply for this job

Storage Backup Specialist

We have an urgent opening for Storage Backup Specialist at Swan.

Designation: Storage Backup Specialist

Educational Qualification: Any Graduate but preferable BE in Comp/IT/Electronics or BSc – IT/Computers

Certification: MCSE,MCSA,MCITP,MTA,MCTS any

Experience: 6-10 years , 4-6 years

Key Skill required:

  • Dynamic, self-motivated professional willing to perform in challenging environment with good communication and interpersonal skills and flair for promoting branded technology solutions & services.
  • The executive should have good grasping power & project management related competencies & willing to work on field.

Key Result Area

  • Generation of leads in existing contacts
  • Profitability targets
  • Customer Satisfaction metrics
  • Project implementation metrics

Job Profile

  • Experience in designing (i.e. accompanying Sales Team for Technical discussion with customer and helping them in designing solution as per customer requirement) and implementing IT Infrastructure on technologies like Backup, HA/DR, Storage etc..

  • Storage Installation:

    • Installation, Configuration & Host Integration of EMC VNX & VNX2 series, Clariion Boxes (CX3 & AX series), HPE Storeonce, 3PAR, StoreVirtual& IBM DS storage with Windows and Unix Hosts (Linux, VMware)
    • Worked on NetApp Storage Box like NetApp FAS Series, E-Series and Management Software like NetAPP operation Manager.
    • Good Understanding of RAID Concepts, Snapshots, LUN Masking & Exposure to SAN Switch Zoning for Brocade & Cisco MDS.
  • Backup Installation & Administration:

    • Planning & Implementing Backup Solution for Heterogeneous Environment with Products like Symantec Netbackup, Backup Exec, Veeam ,EMC Legato Networker, HP Data Protector
    • Configuring & troubleshooting online database backup for SQL, Oracle, DB2, Exchange, etc. for SymantecNetbackup / Backup Exec & HP Data Protector.
    • Configuration of NDMP backup in CommVaultSimpana, SymantecNetbackup / Backup Exec &EMC Networker.
    • Implemented advanced technology like De-duplication, , SAN Base backup in customer environment to improve Storage efficiency, Infrastructure utilization and Recovery process.
  • Good to have:

    • Hand-on experience on VMWare implementation
    • Hand-on experience on Blade Server installation and integration with Storage
    • Certification on Storage and VMWare

    Preferably candidates with support/hardware background not NOC background

Salary Range: As per company Standard.

Specify any other Qualification (If require)

  • MBA –IT would also be preferable
  • Previous experience in Support function would be desirable

Level: 2

If above job profile interests you, kindly revert with your updated CV on harshita@swansol.com /  sarita@swansol.com  Otherwise Click on Apply Button

Apply for this job

HEAD – Technical Support&Compliance

We have an urgent opening for HEAD – Technical Support&Compliance at Swan.

Designation: HEAD – Technical Support&Compliance

Educational Qualification: Any Graduate but preferable BE in Comp/IT/Electronics or BSc – IT/Computers

Certification: MCSE, MCITP, MCTS, A+, Network+, Security+, Linux+, CCNP, CCNA, CCiE, ACSP, ACTC, CISSP, ISACA, PMP, ITIL

Experience: 6-10 years , 4-6 years

Key Skill required:

  • Dynamic, self-motivated professional willing to perform in challenging environment with good communication and interpersonal skills and flair for promoting branded technology solutions & services.
  • The executive should have good grasping power & project management related competencies & willing to work on field.

Key Result Area

  • Generation of leads in existing contacts
  • Profitability targets
  • Customer Satisfaction metrics
  • Project implementation metrics

Job Profile

  • The successful candidate will own the IT user experience and proactively head off negative service trends, providing a high-level of customer service, ensuring customer satisfaction and continuous improvement. You will have a keen eye for recognizing inefficiency and take the initiative to simplify processes for your customers. You will not be afraid to relentlessly escalate and consistently raise the bar for skill and customer service. You will have a deep understanding of IT Support best practices and technologies and a history of innovating new processes to meet customer demand.

  • Cultural Attributes:

    • Communicator: You possess strong communication skills and enjoy working with customers. Strong written, verbal and interpersonal communication skills
    • Team-Oriented: You are capable of embracing the ideas of others (even if they conflict with your own) for the sake of the company and client.
    • Confidentiality: Every member of our team has is expected to act with the utmost integrity and professionalism at all times and to put our customers “in the center of the room”.
    • Driven: You are a driven team player, collaborator, and relationship builder whose infectious can-do attitude inspires others and encourages great performance in a fast-moving environment.
    • Security: should proactively take step to ensure process compliance and IT security
    • Strong analytical and organizational skills with attention to detail
    • Strong technical presentation skills
    • Ability to prioritize and manage a variety of projects, initiatives and activities
    • Results oriented with a strong focus on the customer (both internal & external)
    • Flexibility and willingness to step in where needed to assure the success of projects and other initiatives within the organization
    • Strong team building, staff development and mentoring skills
  • Responsibilities:

    • Responds to the business for operational IT service queries or issues
    • Performs regular service reviews with their business unit or area
    • Identifies actions needed to address performance issues
    • Maintains critical application lists and highlights Service Level Agreements that may need amending to align with business expectations
    • Manages End-user satisfaction, escalation & complaint management based on end user feedback
    • Suggests service improvement actions
    • Transforming the capability and effectiveness of the Infrastructure and Operations teams as required to deliver the IT Strategy
    • Ensuring system availability and performance SLAs are met
    • Ensuring IT incident management and break/fix SLAs are achieved
    • Ensuring all requirements for physical installations, moves, additions and changes are delivered on time and to specification
    • Recommending changes to IT networks, storage and infrastructure Ensuring regular reviews of SLAs and KPIs take place all team member
  • Experience and Technical Skills

    • Experience managing data centers, network services, systems/server administration & support and PC Support/Help Desk, and ATMs;
    • Experience designing and implementing IT infrastructure processes, policies, procedures and controls;
    • Experience developing IT plans and budgets;
    • Experience managing IT Infrastructure vendor relationships;
    • Extensive knowledge of IT service delivery methodologies and approaches.
    • Extensive knowledge of IT infrastructure environments, support, service, and technologies.
    • Ability to effectively communicate technical knowledge and expertise to other professionals, regulators and credit union staff
    • Extensive knowledge of technical project planning and resource management methodologies.
    • Strong written, verbal and interpersonal communication skills
    • Strong technical presentation skills
    • Strong analytical and organizational skills with attention to detail
    • Ability to prioritize and manage a variety of projects, initiatives and activities
    • Results oriented with a strong focus on the customer (both internal & external)
    • Flexibility and willingness to step in where needed to assure the success of projects and other initiatives within the organization
    • Extensive knowledge of Microsoft technologies.
    • Ability to tailor communication style to different audiences and to exercise good judgment in frequency and nature of communications to different parties.
    • Ability to rapidly resolve issues and recognize when escalation is necessary.
    • Effective time management and prioritization skills
    • Strong vendor management, negotiation and resolution skills
    • Solid technical knowledge of infrastructure architectures, information security technologies and network & telephony solutions
    • Strong team building, staff development and mentoring skills
  • Experience

    • Experienced at successfully managing private cloud or hybrid cloud services providers. Ideally have managed Remote Infrastructure Management models as well as Fully Managed Service hosting partners.
    • ITIL-rooted knowledge of best practice service desk operations continual improvement drives.
    • You’ll have high levels of personal drive and emotional intelligence and be an excellent communicator able to describe complex scenarios in an easy-to-understand terms
  • Responsibilities:

    • Responds to the business for operational IT service queries or issues
    • Performs regular service reviews with their business unit or area
    • Identifies actions needed to address performance issues
    • Maintains critical application lists and highlights Service Level Agreements that may need amending to align with business expectations
    • Manages End-user satisfaction, escalation & complaint management based on end user feedback
    • Suggests service improvement actions
  • Basic Qualifications:

    • Bachelor’s Degree and 5 or more years of experience in the IT Service Delivery area OR
    • Should be expert in Windows and Virtualization infrastructure including underlying hardware. Networking concepts should be sound. Should have good understanding of security and compliance requirements for ISO 9001 and 27001.
  • Good to Have: Sound knowledge of Storage. Knowledge about Linux and Unix OS. Certifications to support available expertise.

Salary Range: As per company Specialist.

Specify any other Qualification (If require)

  • MBA –IT would also be preferable
  • Previous experience in Support function would be desirable

Level: 2

If above job profile interests you, kindly revert with your updated CV on harshita@swansol.com /  sarita@swansol.com  Otherwise Click on Apply Button

Apply for this job

Server – Microsoft Windows Support L2

We have an urgent opening for Server – Microsoft Windows Support – L2 at Swan, Mumbai.

Designation: Server – Microsoft Windows Support – L2

Educational Qualification: Any Graduate but preferable BE in Comp/IT/Electronics or BSc – IT/Computers

Certification: ITIL

Experience: 4-8 yr

Key Skill required:

  • Dynamic, self-motivated professional willing to perform in challenging environment with good communication and interpersonal skills and flair for promoting branded technology solutions & services.
  • The executive should have good grasping power & project management related competencies & willing to work on field.

Key Result Area

  • Generation of leads in existing contacts
  • Profitability targets
  • Customer Satisfaction metrics
  • Project implementation metrics

Job Profile

  • Residence location: Central Side

  • Work Location: Swan NOC

  • Planning, Installation, Configuration & Troubleshooting of big and complex deployments of Windows OS/ IIS/ AD/ DNS /DHCP and Hyper-V; Doing Root Cause analysis and Gap Analysis.
  • defining and implementing security policies; Suggest and implement changes in order to improve efficiency, reliability, and performance.
  • Capacity management.
  • Required:

    • Knowledge on Windows OS administration for win 2008/2012 (All Versions).
    • Windows OS Troubleshooting skills
    • Knowledge on Virtualization (Hyper-V)/replication, Hyper-V clustering, Hyper-V live migration, commissioning of new guests, add/remove hardware or increase the disk space etc.
    • Knowledge in Performance monitoring and tuning concepts
    • Ability to handle production problems efficiently.
    • Windows Domain Controller and Group Policies.
    • Knowledge of Database MS SQL
    • Patching tools WSUS
    • Worked on Auditing, hardening system, etc.
    • Microsoft Exchange
  • Good to Have

    • ITIL Process
    • Experience on SCCM 2012 R2
    • Office 365; Managing and troubleshooting Office 365 issues
    • Knowledge of SharePoint; Lync; Skype
  • Work timings: Ready to work shifts between in 7am – 10 pm

Salary Range: As per company Specialist.

Specify any other Qualification (If require)

  • MBA –IT would also be preferable
  • Previous experience in Support function would be desirable

Level: 2

If above job profile interests you, kindly revert with your updated CV on harshita@swansol.com /  sarita@swansol.com  Otherwise Click on Apply Button

Apply for this job

Trainee Engineer

We have an urgent opening for Trainee Engineer at Swan.

Designation: Trainee Engineer

Educational Qualification: Any Graduate but preferable BE in Comp/IT/Electronics or BSc – IT/Computers

Certification: Hardware and networking , CCNA,CCNP any

Experience: Fresher

Key Skill required:

  • Dynamic, self-motivated professional willing to perform in challenging environment with good communication and interpersonal skills and flair for promoting branded technology solutions & services.
  • The executive should have good grasping power & project management related competencies & willing to work on field.

Key Result Area

  • Generation of leads in existing contacts
  • Profitability targets
  • Customer Satisfaction metrics
  • Project implementation metrics



Job Profile

  • Basic Computer Hardware knowledge, trouble shooting, good communication skill in writing (English) and speaking (Hindi andEnglish), willing to work in shifts, good grasping power and a quick learner
  • Good knowledge of TCP/IP, DNS, DHCP & Installing and configuring hardware OS & Applications. Knowledge of Windows 7, 8.1 &10 and general desktop support issues, networking & cable crimping.
  • Good understanding of Windows Operating System & Networking.
    Fresher with good knowledge and Skills.
  • Possess good analytical skills – detail oriented
  • Possess good communication skills, both oral and written
  • Be familiar with Microsoft applications and working knowledge of MS excel
  • Have a good attitude – should be committed to the work
  • Goal achievers & positive thinking.

Salary: As per company standard.

If above job profile interests you, kindly revert with your updated CV on harshita@swansol.com /  sarita@swansol.com  Otherwise Click on Apply Button

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Help desk Coordinator – Worli, Mumbai

We have an urgent opening for Help desk Coordinator at Swan, Worli.

Designation: Help desk Coordinator

Position: 4

Experience: 2.5 – 4 years

Salary: Not a constraint for the right candidate.

Location: Worli, Mumbai

Shift: General Shift Only

Gender: Male

Job Specification

  • Logging calls manually.
  • Making sure that the calls are attended and confirm with user about resolution.
  • Answering to phones calls received at help desk and assisting users accordingly.
  • Maintaining records of purchases (HO) and forwarding the invoices (HO) to accounts dept for payment process.
  • Generating call report on daily and monthly basis.
  • Maintaining asset records i.e.. Desktop/ laptop/ printers/ HHD/Link connectivity/ host names etc for branches and HO.

If above job profile interests you, kindly revert with your updated CV on harshita@swansol.com /  sarita@swansol.com  Otherwise Click on Apply Button

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Software Developer (.Net Developer) – Andheri, Mumbai

We have an urgent opening for .Net Developer at Swan, Sakinaka, Mumbai.

Designation: Software Developer

Position: 4

Experience: 2 years – 4 years

Angular 2 / 4 Experiance: 1- 2 years

Salary: Not a constraint for the right candidate.

Location: Saki naka, Mumbai

Shift: General Shift Only

Preferred Gender: Male

Required Skills:

  • Microsoft Visual Studio 2012, 2015
  • .NET Framework 4.x
  • C# (min 2 year)
  • MVC (min 2 year)
  • AngularJS
  • ASP.NET Web Forms (min 3 year)

Additional Skills:

  • JSON (min 2 year)
  • jQuery (min 2 year)
  • Entity Framework (min 2 year)
  • Web API / WCF
  • NodeJS

If above job profile interests you, kindly revert with your updated CV on harshita@swansol.com /  sarita@swansol.com  Otherwise Click on Apply Button

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Customer Care Executive – Parel, Mumbai

We have an urgent opening for Customer Care Executive at Swan, Parel, Mumbai.

Designation: Customer Care Executive

Position: 2

Experience: 0.6 Months – 3 years

Salary: Not a constraint for the right candidate.

Location: Parel, Mumbai

Shift: General Shift Only

Preferred Gender: Female

Job Specification

  • Conducting various types of surveys on phone
  • Collating various types of feedback and carrying out analysis, creating presentations for feedback
  • Responding to email and telephone queries (Customer Care)
  • Maintaining inquiry database
  • Preparing monthly MIS
  • Preparing training certificates
  • Collating question bank

If above job profile interests you, kindly revert with your updated CV on harshita@swansol.com /  sarita@swansol.com  Otherwise Click on Apply Button

Apply for this job