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Careers

If you'd like to work for a fast-paced, dynamic organisation that fosters excellence and personal growth, you are ready for Swan.

Current Openings with us

Network Operations Center Manager+

We have an urgent opening for Network Operations Center Manager at Swan.

Designation: Network Operations Center Manager

Experience:

  • Total: 5-8 years

  • Relavant: 1-3 years

Communication: Excellent written and verbal communication skills in the English language.

Educational Qualification: Diploma / BE / BCA / MCA / MSc in Comp / BTech/ MTech Certification - RHCE / CCNA / MCP / MCSA / MCSE / MCSD / CCNA certified will be a Plus

Job Description:

  • The Network Operations Center (NOC) Manager is responsible for the daily operations of the NOC team through the designated NOC Supervisors and ensures that company and customer commitments are tracked and maintained and ensures a high level of customer satisfaction. The candidate must be a process-driven Incident Manager, striving for continuous service improvement, and metrics driven outcomes. The candidate must possess the ability to identify defects in operating processes along with problem-solving skills and have an aptitude for time management leading the effort in keeping said processes current and up to date
  • This candidate should have 1-3 yrs. of relevant experience and a strong background in networking, telecommunications, and cloud-based services support through a 24 x 7 operations environment. This candidate should exhibit experience in being customer orientated with excellent communication and presentation skills. Must have strong interpersonal and negotiating skills while taking initiative and being both adaptive and creative. Experience with establishing and maintaining SLA's. In addition, this candidate will be responsible for setting up and administering network management tools and will need to understand within components, what needs monitoring and then develop reports, thresholds, and alerts. The goal is to implement proactive and reactive network management tools to achieve network stability and reliability of 99.99%. Conceptually, this person should understand and have a vision for accomplishing this goal. In summary, the Network Management Center Manager will be responsible for ensuring that the Center and Company commitments are achieved.

Responsibilities:

  • Customer SLA management and reporting
  • Serve as second level escalation point of contact for escalated customer issues
  • Approves work schedules for the NOC resources
  • Assist leadership team in interviewing and hiring NOC personnel
  • Directs and coordinates activities of personnel
  • Reviews status reports
  • Planning, assigning, and directing work
  • Appraising performance
  • Rewarding and disciplining employees
  • Manage mentoring program for NMC supervisor personnel
  • Addressing complaints and resolving problems with internal as well as external customers
  • Lead Continuous Service Improvement efforts
  • Provide after - hours escalation support
  • Provide shift presence on rotational basis as needed for coverage
  • Ensure team Change Management compliance
  • Problem Management: Lead initiative to identify repeat problems and collaborate with various technology functions to address or solve them
  • Identify repeat incidents/alerts and build tools/scripts which will enable L1 teams to resolve issues faster
  • Identify, implement and operate open source tools to enhance team productivity

Required Skills:
  • Ability to work well with a team in a fast paced, constantly changing environment and follow instructions from management and senior colleagues.
  • Outstanding customer service skills and a dedication to the customer service experience.
  • Dependable to be at work during assigned shifts and to complete work as expected.
  • Ability to multitask and meet specific goals set by management.
  • Experience with documenting procedures.
  • Ability to troubleshoot basic product hosting and technical procedures as needed.
  • You have a passion for system monitoring tools and are a hands-on expert at maintaining tools like PRTG, Whatsup Gold, Solar Winds, Nagios, cacti, Ganglia, Arp Watch, etc
  • You always looking for scope to automate and build tools to expedite repetitive task
  • You are an expert with using ticketing tools like Manage Engine

Language Skills:

  • Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, and customers.

If above job profile interests you, kindly revert with your updated CV on harshita@swansol.com /  sarita@swansol.com  Otherwise Click on Apply Button

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Network and Security – Pre Sales Specialists+

We are looking for a highly motivated, talented, career oriented starter professional to join the Solutions Specialist team at Swan solution.

Designation: Network and security – Pre sales

Educational Qualification: Any Graduate but preferable BE in Comp/IT/Electronics or BSc – IT/Computers

No Of position: 03

Certification: Any Related to network and security

Experience:

  • Total: 3-7 yr
  • Relavant-Minimum 2 years’ experience on Network and security

Roles and Responsibilities:

  • The Solutions Specialist will partner with Relationship Managers to identify and qualify new sales opportunities, close new business, and cultivate existing client/customer. The Solutions Specialist acts mainly as the content, product expert/solution champion and is responsible for communicating the value proposition of the solution/use cases/product(s)
  • Ability to learn some functional and technical know-how in quick time . This position is for Mumbai and will likely require up to 20-30% travel time.

Key Skill required:

  • Dynamic, self-motivated professional willing to perform in challenging environment with good communication and interpersonal skills and flair for promoting branded technology solutions & services.
  • The executive should have good grasping power & project management related competencies & willing to work on field.

Key Result Area:

  • Generation of leads in existing contacts
  • Profitability targets
  • Customer Satisfaction metrics
  • Project implementation metrics

Job profile:

  • Responsible for Designing Core Network & Data Communication Systems. Participate in selection of networking technologies and products for implementation. Analyze technical needs, requirements, and state of the network’s infrastructure design, integration, and operations. Independently manage company’s network including switching, routing and security devices like firewalls, IPS etc.
  • Analyze technical needs, requirements, and state of the network’s infrastructure design and integration.
  • Design, test, and inspect data communications systems.
  • Perform network modeling, analysis, and planning.
  • Develop test plans, implementation plans, and project timelines for various projects.
  • Stay abreast of how technology infrastructures are currently impacting and driving competitors.
  • Assess vendor development/test strategies.
  • Producing a blueprint for a complex, large-scale, integrated network
  • Good knowledge of ITIL Framework.

Engage with Sales team:

  • Meet or exceed assigned sales targets
  • Assist the account managers in sourcing and qualifying new opportunities
  • Understanding, Discovery and diagnosing
  • Perform detailed product and solution talk through/ppt as per customer requirement
  • Design high level solutions for clients and discuss effectively the architecture, technical and functional alternatives
  • Create/Improve demonstration environment/ Specify and execute client prototype
  • Deep drive session -- Provide product functional and technical know-how
  • Be able to explain the conceptual and practical value (to a wide variety of audiences (senior management, Business users, top management, IT, Advisory, visionary)
  • Provide pre-sales support and tech support
  • Keep abreast of latest trends

Qualifications:

  • Preferable BE in Comp/IT/Electronics or BSc – IT/Computers, Master Degree in a technology from IIT would be an added advantage
  • Prior pre-sales/client relationship management experience required;
  • Outstanding presentation and oral communication skills, including to very senior audiences; comfortable speaking in front of large groups
  • Strong analytical and quantitative skills.
  • Ability, and desire, to learn complex products quickly

Compensation: Highly attractive compensation package; combination of salary and commission.

If above job profile interests you, kindly revert with your updated CV on harshita@swansol.com /  sarita@swansol.com  Otherwise Click on Apply Button

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Cloud Specialists+

We are looking for a highly motivated, talented, career oriented starter professional to join the Solutions Specialist team at Swan solution.

Designation: Cloud Specialists

Roles and Responsibilities:

  • The Solutions Specialist will partner with Relationship Managers to identify and qualify new sales opportunities, close new business, and cultivate existing client/customer. The Solutions Specialist acts mainly as the content, product expert/solution champion and is responsible for communicating the value proposition of the solution/use cases/product(s)
  • Ability to learn some functional and technical know-how in quick time . This position is for Mumbai and will likely require up to 20-30% travel time.

Technical Skill Set:

The person will be responsible for managing azure platforms for the clients, Executing application-hosting projects for various platforms, Integration projects, Infra management.

  • min. 2-4 years of working on Azure Platform
  • Exposure on working IAAS, PAAS, SAAS
  • Good knowledge on MS SQL
  • Design and deploy Azure based IO workloads
  • Design and deploy Azure based IO workloads
  • Deployment of MS infrastructure based components in Azure
  • Deployment of SSO
  • Extend or integrate On Premises AD with Azure based AD
  • SME for Azure
  • Shape Solutions for Azure
  • Migrate infrastructure components to cloud
  • Knowledge on PowerShell scripting and automation
  • Design\Deployment\Support of Active Directory, OU structures and Group Policies, DNS, DHCP, TS, IIS, Hyper-V
  • Strong domain knowledge in Cloud design and development, working knowledge of current IT and systems technologies and standards

Engage with Sales team:

  • Meet or exceed assigned sales targets
  • Assist the account managers in sourcing and qualifying new opportunities
  • Understanding, Discovery and diagnosing
  • Perform detailed product and solution talk through/ppt as per customer requirement
  • Design high level solutions for clients and discuss effectively the architecture, technical and functional alternatives
  • Create/Improve demonstration environment/ Specify and execute client prototype
  • Deep drive session -- Provide product functional and technical know-how
  • Be able to explain the conceptual and practical value (to a wide variety of audiences (senior management, Business users, top management, IT, Advisory, visionary)
  • Provide pre-sales support and tech support
  • Keep abreast of latest trends

Qualifications:

  • Master Degree in a technology from IIT or Minimum 2 years’ experience on Azure Platform
  • Prior pre-sales/client relationship management experience required;
  • Outstanding presentation and oral communication skills, including to very senior audiences; comfortable speaking in front of large groups
  • Strong analytical and quantitative skills.
  • Ability, and desire, to learn complex products quickly

Compensation: Highly attractive compensation package; combination of salary and commission.

If above job profile interests you, kindly revert with your updated CV on harshita@swansol.com /  sarita@swansol.com  Otherwise Click on Apply Button

Apply for this job

Pre-Sales-Server Storage Specialist – Chandivli, Mumbai+

We have an urgent opening for Pre-Sales-Server storage Specialist in Swan Head Office Mumbai.

Designation: Pre-Sales-Server storage Specialist

No of open position: 03 - 04

Educational Qualification: Any Graduate but preferable BE in Comp/IT/Electronics or BSc – IT/Computers

Certification: ITIL/CCIE/CCNP/CCSP/JNIS preferred

Experience: 5+ years experience

Key Skill required:

  • Dynamic, self-motivated professional willing to perform in challenging environment with good communication and interpersonal skills and flair for promoting branded technology solutions & services.
  • The executive should have good grasping power & project management related competencies & willing to work on field.

Key Result Area:

  • Generation of leads in existing contacts
  • Profitability targets
  • Customer Satisfaction metrics
  • Project implementation metrics

Job profile:

  • Qualification BE / Diploma / Graduate from reputed college.
  • Candidate will have strong experience supporting IT infrastructure, with emphasis on:
    • Server Solution from Various OEM's like DELL, HP, LENOVO, HITACHI etc.
    • Back up Solution in D2D & D2T
    • Storage Replication Technology
    • High Availability Solutions
    • DC & DR Set up.
  • Our Requirement is more on Pre Sales Activity for Security, Server, Storage, Infra & SALEs

Duties of the Pre Sales Specialist:

  • Working closely with the sales team on proposals and pitches for business.
  • Attending meetings with business development managers and acting as a technical expert.
  • Putting together business cases for the sales teams to support their proposals.
  • Working closely and collaboratively with customers to devise effective solutions.
  • Ensuring that the Company’s product can deliver on the Customer’s requirements.
  • Working closely with customers to understand and capture requirements.
  • Designing the technical solutions for customer Requirement.
  • Presenting proposals to customers alongside members of the sales team.
  • Previous experience of requirements gathering, design and solution building and the ability to replicate this in a commercial setting.
  • Ability to develop effective working relationships internally at a variety of levels and work closely with commercial departments such as sales, operations and product development.
  • Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches.
  • Ability to cope under pressure and priorities work accordingly.

Salary Range: As per Industry Standard.

Job Location: Chandivli Mumbai

Kindly mention the below things in your updated CV.

  • Current CTC
  • Expected CTC
  • Joining Period required

If above job profile interests you, kindly revert with your updated CV on harshita@swansol.com /  sarita@swansol.com  Otherwise Click on Apply Button

Apply for this job

Admin & Accountant+

We have an urgent opening for Admin & Accountant at Swan.

Designation: Admin & Accountant

Experience: Min. 1 - 3 years in Back Office Executive / Accounts Executive / Office Admin / Computer operator.

Job Description:

  • Accounting
  • Financial Accounting
  • Recording Keeping
  • Management reporting on project progress, time sheets, performance
  • Payroll Accounting
  • Handling and managing office work day today basis
  • Maintaining appointment schedules by planning and scheduling meetings, conferences etc.
  • Monitoring incoming mail, enquiries and correspondence
  • Data research on companies, products, technologies,
  • General administration activities
  • Communication Skill should be good

Work Profile:

  • Data Entry work in MS-Excel, Word
  • Communication on e-mails
  • Coordination between different departments of office.
  • Taking care of other Admin related work

Salary Range: As per Industry Standard.

If above job profile interests you, kindly revert with your updated CV on harshita@swansol.com /  sarita@swansol.com  Otherwise Click on Apply Button

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Desktop Support Engineer (Male Candidates Only)+

We have an urgent opening for Desktop Support Engineer at Belapur location.

Designation: Trainee Desktop Support Engineer

Experience: Fresher or 1 year Experience

Course: Hardware And Networking Must

Job Location: Belapur(Navi Mumbai)

Qualification: BE IT or Computer / BSC IT or Computer / BCA ( Graduation is must)

If above job profile interests you, kindly revert with your updated CV on harshita@swansol.com /  sarita@swansol.com  Otherwise Click on Apply Button

Apply for this job

Linux Admin – L2+

We have an urgent opening for Linux Admin - L2 at Swan.

Designation: Linux Admin - L2

Educational Qualification: Any Graduate but preferable BE in Comp/IT/Electronics or BSc – IT/Computers

Certification: RHCE

Experience:

  • Total: 4-7 years

  • Relavant: 2-4 years

Key Skill required:

  • Dynamic, self-motivated professional willing to perform in challenging environment with good communication and interpersonal skills and flair for promoting branded technology solutions & services.
  • The executive should have good grasping power & project management related competencies & willing to work on field.

Key Result Area

  • Generation of leads in existing contacts
  • Profitability targets
  • Customer Satisfaction metrics
  • Project implementation metrics

Job Profile
  • Technical skills:

    • Scripting knowledge, specifically with Perl and Korn shell
    • OS installation and troubleshooting
    • Patch installation and management
    • High availability and DRS service functionalities
    • Must be able to determine when a server is in a "distressed" state, e.g. network performing badly, short of swap space, short of RAM, overloaded CPU, overloaded I/O subsystem. Understand how to gather more information and recommend a solution.
    • In-depth knowledge of TCP/IP, BIND, LDAP, Logical volume manager, networking, Firewall rules, Kick Start installation and other core technologies, Knowledge of how to modify kernel and device driver behaviour. Awareness of VMware.
    • Experience of working on and managing complex technical systems and environments
    • Experience on SMG, ITIL process and tools ( Incident /Problem/Change)
    • Knowledge on BMC Remedy /ITSM or any ticketing tools
    • Ability to work independently
    • Managed daily workflow assignment, ticket routing

  • Soft Skills:

    • Willing to work 24/7
    • Day to day proactive monitoring.
    • Capacity Planning.
    • Excellent written & Verbal communication

  • Good to Have: Knowledge of Windows Administration will be an advantage.

Salary Range: As per company Standard.

Specify any other Qualification (If require)

  • MBA –IT would also be preferable
  • Previous experience in Support function would be desirable

Level: 2

If above job profile interests you, kindly revert with your updated CV on harshita@swansol.com /  sarita@swansol.com  Otherwise Click on Apply Button

Apply for this job

Network Engineer L2+

We have an urgent opening for Network Engineer L2 at Swan.

Designation: Network Engineer L2

Educational Qualification: Any Graduate but preferable BE in Comp/IT/Electronics or BSc – IT/Computers

Certification: CCNA Or CCNP

Experience:

  • Total: 3-7 years

  • Relavant: 2-4 years

Key Skill required:

  • Dynamic, self-motivated professional willing to perform in challenging environment with good communication and interpersonal skills and flair for promoting branded technology solutions & services.
  • The executive should have good grasping power & project management related competencies & willing to work on field.

Key Result Area

  • Generation of leads in existing contacts
  • Profitability targets
  • Customer Satisfaction metrics
  • Project implementation metrics

Job Profile
  • Roles and Responsibility

    • Handling Escalation and troubleshooting issues
    • Configuring Routing Protocols such as OSPF, BGP, VTP, STP, HSRP, VRRP.
    • Improved functionality at LAN/WAN infrastructure, designing, planning and implementation of network devices
    • Troubleshoot all the hardware devices maintain the network in the Company.
    • Daily reports
    Should be comfortable working in to 24*7 shifts.

  • Should have worked on the following products: HPE Aruba AP & Controllers, Cisco Switches and Routers, HPE Router and Switches

  • Good to have:

    • Experience on Firewalls Cisco ASA, Paulo Alto, Cyberoam Firewall
    • Should have knowledge as well as worked on protocols like BGP,OSPF,VTP,STP,HSRP,VRRP
    • Should have Knowledge about Multicast
    • Should have Knowledge about Vlan, Access control list & Subnetting
    Experience on Cisco ISE or Aruba ClearPass

Salary Range: As per company Standard.

Specify any other Qualification (If require)

  • MBA –IT would also be preferable
  • Previous experience in Support function would be desirable

Level: 2

If above job profile interests you, kindly revert with your updated CV on harshita@swansol.com /  sarita@swansol.com  Otherwise Click on Apply Button

Apply for this job

Storage Backup Specialist+

We have an urgent opening for Storage Backup Specialist at Swan.

Designation: Storage Backup Specialist

Educational Qualification: Any Graduate but preferable BE in Comp/IT/Electronics or BSc – IT/Computers

Certification: MCSE,MCSA,MCITP,MTA,MCTS any

Experience: 6-10 years , 4-6 years

Key Skill required:

  • Dynamic, self-motivated professional willing to perform in challenging environment with good communication and interpersonal skills and flair for promoting branded technology solutions & services.
  • The executive should have good grasping power & project management related competencies & willing to work on field.

Key Result Area

  • Generation of leads in existing contacts
  • Profitability targets
  • Customer Satisfaction metrics
  • Project implementation metrics

Job Profile
  • Experience in designing (i.e. accompanying Sales Team for Technical discussion with customer and helping them in designing solution as per customer requirement) and implementing IT Infrastructure on technologies like Backup, HA/DR, Storage etc..

  • Storage Installation:

    • Installation, Configuration & Host Integration of EMC VNX & VNX2 series, Clariion Boxes (CX3 & AX series), HPE Storeonce, 3PAR, StoreVirtual& IBM DS storage with Windows and Unix Hosts (Linux, VMware)
    • Worked on NetApp Storage Box like NetApp FAS Series, E-Series and Management Software like NetAPP operation Manager.
    • Good Understanding of RAID Concepts, Snapshots, LUN Masking & Exposure to SAN Switch Zoning for Brocade & Cisco MDS.

  • Backup Installation & Administration:

    • Planning & Implementing Backup Solution for Heterogeneous Environment with Products like Symantec Netbackup, Backup Exec, Veeam ,EMC Legato Networker, HP Data Protector
    • Configuring & troubleshooting online database backup for SQL, Oracle, DB2, Exchange, etc. for SymantecNetbackup / Backup Exec & HP Data Protector.
    • Configuration of NDMP backup in CommVaultSimpana, SymantecNetbackup / Backup Exec &EMC Networker.
    • Implemented advanced technology like De-duplication, , SAN Base backup in customer environment to improve Storage efficiency, Infrastructure utilization and Recovery process.

  • Good to have:

    • Hand-on experience on VMWare implementation
    • Hand-on experience on Blade Server installation and integration with Storage
    • Certification on Storage and VMWare
    Preferably candidates with support/hardware background not NOC background

Salary Range: As per company Standard.

Specify any other Qualification (If require)

  • MBA –IT would also be preferable
  • Previous experience in Support function would be desirable

Level: 2

If above job profile interests you, kindly revert with your updated CV on harshita@swansol.com /  sarita@swansol.com  Otherwise Click on Apply Button

Apply for this job

HEAD – Technical Support&Compliance+

We have an urgent opening for HEAD – Technical Support&Compliance at Swan.

Designation: HEAD – Technical Support&Compliance

Educational Qualification: Any Graduate but preferable BE in Comp/IT/Electronics or BSc – IT/Computers

Certification: MCSE, MCITP, MCTS, A+, Network+, Security+, Linux+, CCNP, CCNA, CCiE, ACSP, ACTC, CISSP, ISACA, PMP, ITIL

Experience: 6-10 years , 4-6 years

Key Skill required:

  • Dynamic, self-motivated professional willing to perform in challenging environment with good communication and interpersonal skills and flair for promoting branded technology solutions & services.
  • The executive should have good grasping power & project management related competencies & willing to work on field.

Key Result Area

  • Generation of leads in existing contacts
  • Profitability targets
  • Customer Satisfaction metrics
  • Project implementation metrics

Job Profile
  • The successful candidate will own the IT user experience and proactively head off negative service trends, providing a high-level of customer service, ensuring customer satisfaction and continuous improvement. You will have a keen eye for recognizing inefficiency and take the initiative to simplify processes for your customers. You will not be afraid to relentlessly escalate and consistently raise the bar for skill and customer service. You will have a deep understanding of IT Support best practices and technologies and a history of innovating new processes to meet customer demand.

  • Cultural Attributes:

    • Communicator: You possess strong communication skills and enjoy working with customers. Strong written, verbal and interpersonal communication skills
    • Team-Oriented: You are capable of embracing the ideas of others (even if they conflict with your own) for the sake of the company and client.
    • Confidentiality: Every member of our team has is expected to act with the utmost integrity and professionalism at all times and to put our customers “in the center of the room”.
    • Driven: You are a driven team player, collaborator, and relationship builder whose infectious can-do attitude inspires others and encourages great performance in a fast-moving environment.
    • Security: should proactively take step to ensure process compliance and IT security
    • Strong analytical and organizational skills with attention to detail
    • Strong technical presentation skills
    • Ability to prioritize and manage a variety of projects, initiatives and activities
    • Results oriented with a strong focus on the customer (both internal & external)
    • Flexibility and willingness to step in where needed to assure the success of projects and other initiatives within the organization
    • Strong team building, staff development and mentoring skills

  • Responsibilities:

    • Responds to the business for operational IT service queries or issues
    • Performs regular service reviews with their business unit or area
    • Identifies actions needed to address performance issues
    • Maintains critical application lists and highlights Service Level Agreements that may need amending to align with business expectations
    • Manages End-user satisfaction, escalation & complaint management based on end user feedback
    • Suggests service improvement actions
    • Transforming the capability and effectiveness of the Infrastructure and Operations teams as required to deliver the IT Strategy
    • Ensuring system availability and performance SLAs are met
    • Ensuring IT incident management and break/fix SLAs are achieved
    • Ensuring all requirements for physical installations, moves, additions and changes are delivered on time and to specification
    • Recommending changes to IT networks, storage and infrastructure Ensuring regular reviews of SLAs and KPIs take place all team member

  • Experience and Technical Skills

    • Experience managing data centers, network services, systems/server administration & support and PC Support/Help Desk, and ATMs;
    • Experience designing and implementing IT infrastructure processes, policies, procedures and controls;
    • Experience developing IT plans and budgets;
    • Experience managing IT Infrastructure vendor relationships;
    • Extensive knowledge of IT service delivery methodologies and approaches.
    • Extensive knowledge of IT infrastructure environments, support, service, and technologies.
    • Ability to effectively communicate technical knowledge and expertise to other professionals, regulators and credit union staff
    • Extensive knowledge of technical project planning and resource management methodologies.
    • Strong written, verbal and interpersonal communication skills
    • Strong technical presentation skills
    • Strong analytical and organizational skills with attention to detail
    • Ability to prioritize and manage a variety of projects, initiatives and activities
    • Results oriented with a strong focus on the customer (both internal & external)
    • Flexibility and willingness to step in where needed to assure the success of projects and other initiatives within the organization
    • Extensive knowledge of Microsoft technologies.
    • Ability to tailor communication style to different audiences and to exercise good judgment in frequency and nature of communications to different parties.
    • Ability to rapidly resolve issues and recognize when escalation is necessary.
    • Effective time management and prioritization skills
    • Strong vendor management, negotiation and resolution skills
    • Solid technical knowledge of infrastructure architectures, information security technologies and network & telephony solutions
    • Strong team building, staff development and mentoring skills

  • Experience

    • Experienced at successfully managing private cloud or hybrid cloud services providers. Ideally have managed Remote Infrastructure Management models as well as Fully Managed Service hosting partners.
    • ITIL-rooted knowledge of best practice service desk operations continual improvement drives.
    • You’ll have high levels of personal drive and emotional intelligence and be an excellent communicator able to describe complex scenarios in an easy-to-understand terms

  • Responsibilities:

    • Responds to the business for operational IT service queries or issues
    • Performs regular service reviews with their business unit or area
    • Identifies actions needed to address performance issues
    • Maintains critical application lists and highlights Service Level Agreements that may need amending to align with business expectations
    • Manages End-user satisfaction, escalation & complaint management based on end user feedback
    • Suggests service improvement actions

  • Basic Qualifications:

    • Bachelor’s Degree and 5 or more years of experience in the IT Service Delivery area OR
    • Should be expert in Windows and Virtualization infrastructure including underlying hardware. Networking concepts should be sound. Should have good understanding of security and compliance requirements for ISO 9001 and 27001.

  • Good to Have: Sound knowledge of Storage. Knowledge about Linux and Unix OS. Certifications to support available expertise.

Salary Range: As per company Specialist.

Specify any other Qualification (If require)

  • MBA –IT would also be preferable
  • Previous experience in Support function would be desirable

Level: 2

If above job profile interests you, kindly revert with your updated CV on harshita@swansol.com /  sarita@swansol.com  Otherwise Click on Apply Button

Apply for this job

Server – Microsoft Windows Support L2+

We have an urgent opening for Server – Microsoft Windows Support – L2 at Swan, Mumbai.

Designation: Server – Microsoft Windows Support – L2

Educational Qualification: Any Graduate but preferable BE in Comp/IT/Electronics or BSc – IT/Computers

Certification: ITIL

Experience: 4-8 yr

Key Skill required:

  • Dynamic, self-motivated professional willing to perform in challenging environment with good communication and interpersonal skills and flair for promoting branded technology solutions & services.
  • The executive should have good grasping power & project management related competencies & willing to work on field.

Key Result Area

  • Generation of leads in existing contacts
  • Profitability targets
  • Customer Satisfaction metrics
  • Project implementation metrics

Job Profile
  • Residence location: Central Side

  • Work Location: Swan NOC

  • Planning, Installation, Configuration & Troubleshooting of big and complex deployments of Windows OS/ IIS/ AD/ DNS /DHCP and Hyper-V; Doing Root Cause analysis and Gap Analysis.
  • defining and implementing security policies; Suggest and implement changes in order to improve efficiency, reliability, and performance.
  • Capacity management.
  • Required:

    • Knowledge on Windows OS administration for win 2008/2012 (All Versions).
    • Windows OS Troubleshooting skills
    • Knowledge on Virtualization (Hyper-V)/replication, Hyper-V clustering, Hyper-V live migration, commissioning of new guests, add/remove hardware or increase the disk space etc.
    • Knowledge in Performance monitoring and tuning concepts
    • Ability to handle production problems efficiently.
    • Windows Domain Controller and Group Policies.
    • Knowledge of Database MS SQL
    • Patching tools WSUS
    • Worked on Auditing, hardening system, etc.
    • Microsoft Exchange
  • Good to Have

    • ITIL Process
    • Experience on SCCM 2012 R2
    • Office 365; Managing and troubleshooting Office 365 issues
    • Knowledge of SharePoint; Lync; Skype

  • Work timings: Ready to work shifts between in 7am - 10 pm

Salary Range: As per company Specialist.

Specify any other Qualification (If require)

  • MBA –IT would also be preferable
  • Previous experience in Support function would be desirable

Level: 2

If above job profile interests you, kindly revert with your updated CV on harshita@swansol.com /  sarita@swansol.com  Otherwise Click on Apply Button

Apply for this job

Trainee Engineer+

We have an urgent opening for Trainee Engineer at Swan.

Designation: Trainee Engineer

Educational Qualification: Any Graduate but preferable BE in Comp/IT/Electronics or BSc – IT/Computers

Certification: Hardware and networking , CCNA,CCNP any

Experience: Fresher

Key Skill required:

  • Dynamic, self-motivated professional willing to perform in challenging environment with good communication and interpersonal skills and flair for promoting branded technology solutions & services.
  • The executive should have good grasping power & project management related competencies & willing to work on field.

Key Result Area

  • Generation of leads in existing contacts
  • Profitability targets
  • Customer Satisfaction metrics
  • Project implementation metrics

Job Profile
  • Basic Computer Hardware knowledge, trouble shooting, good communication skill in writing (English) and speaking (Hindi andEnglish), willing to work in shifts, good grasping power and a quick learner
  • Good knowledge of TCP/IP, DNS, DHCP & Installing and configuring hardware OS & Applications. Knowledge of Windows 7, 8.1 &10 and general desktop support issues, networking & cable crimping.
  • Good understanding of Windows Operating System & Networking. Fresher with good knowledge and Skills.
  • Possess good analytical skills - detail oriented
  • Possess good communication skills, both oral and written
  • Be familiar with Microsoft applications and working knowledge of MS excel
  • Have a good attitude - should be committed to the work
  • Goal achievers & positive thinking.

Salary: As per company standard.

If above job profile interests you, kindly revert with your updated CV on harshita@swansol.com /  sarita@swansol.com  Otherwise Click on Apply Button

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Help desk Coordinator – Worli, Mumbai+

We have an urgent opening for Help desk Coordinator at Swan, Worli.

Designation: Help desk Coordinator

Position: 4

Experience: 2.5 - 4 years

Salary: Not a constraint for the right candidate.

Location: Worli, Mumbai

Shift: General Shift Only

Gender: Male

Job Specification
  • Logging calls manually.
  • Making sure that the calls are attended and confirm with user about resolution.
  • Answering to phones calls received at help desk and assisting users accordingly.
  • Maintaining records of purchases (HO) and forwarding the invoices (HO) to accounts dept for payment process.
  • Generating call report on daily and monthly basis.
  • Maintaining asset records i.e.. Desktop/ laptop/ printers/ HHD/Link connectivity/ host names etc for branches and HO.
If above job profile interests you, kindly revert with your updated CV on harshita@swansol.com /  sarita@swansol.com  Otherwise Click on Apply Button

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Software Developer (.Net Developer) – Andheri, Mumbai+

We have an urgent opening for .Net Developer at Swan, Sakinaka, Mumbai.

Designation: Software Developer

Position: 4

Experience: 2 years - 4 years

Angular 2 / 4 Experiance: 1- 2 years

Salary: Not a constraint for the right candidate.

Location: Saki naka, Mumbai

Shift: General Shift Only

Preferred Gender: Male

Required Skills:

  • Microsoft Visual Studio 2012, 2015
  • .NET Framework 4.x
  • C# (min 2 year)
  • MVC (min 2 year)
  • AngularJS
  • ASP.NET Web Forms (min 3 year)

Additional Skills:

  • JSON (min 2 year)
  • jQuery (min 2 year)
  • Entity Framework (min 2 year)
  • Web API / WCF
  • NodeJS

If above job profile interests you, kindly revert with your updated CV on harshita@swansol.com /  sarita@swansol.com  Otherwise Click on Apply Button

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Customer Care Executive – Parel, Mumbai+

We have an urgent opening for Customer Care Executive at Swan, Parel, Mumbai.

Designation: Customer Care Executive

Position: 2

Experience: 0.6 Months - 3 years

Salary: Not a constraint for the right candidate.

Location: Parel, Mumbai

Shift: General Shift Only

Preferred Gender: Female

Job Specification

  • Conducting various types of surveys on phone
  • Collating various types of feedback and carrying out analysis, creating presentations for feedback
  • Responding to email and telephone queries (Customer Care)
  • Maintaining inquiry database
  • Preparing monthly MIS
  • Preparing training certificates
  • Collating question bank
If above job profile interests you, kindly revert with your updated CV on harshita@swansol.com /  sarita@swansol.com  Otherwise Click on Apply Button

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Team Leader – CBD Belapur+

We have an urgent opening for Team Leader at Swan, Belapur, Mumbai.

Designation: Team Leader / Team Manager

Position: 2

Educational Qualification:B.tech/B.sc-IT, BCA candidates will be preferable, Diploma holders with added experience can also be considered.

Experience: 1-5 Years of which minimum 1 year as Team Leader

Key Skill required:

  • Ability to manage large team
  • Service Delivery capability
  • Customer handling

Preferred Gender: Male

Location: CBD Belapur

Salary: Not a constraint for the right candidate.

Key Result Area

  • SLA Metrics
  • Customer Satisfaction norms
  • Team productivity Improvement
  • Training and Development targets

Job Specification
  • The Central point of contact for implementing the services as per the Service Level Agreement with the customer.
  • Train manpower, technical value additions and suggestions Play a lead role in improving, changing or adapting existing methods and techniques Manpower utilization, work allocation and performance evaluation
If above job profile interests you, kindly revert with your updated CV on harshita@swansol.com /  sarita@swansol.com  Otherwise Click on Apply Button

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The Swan Advantage

The strength of our corporate culture is a key differentiator that gives us a significant competitive edge and makes the Swan business model difficult to replicate. We bet on our people, and our customers bet on us. Join us, and do big things early.

Drop your Resume

If the idea of being a part of our diverse and talented team excites you, Drop us your resume on