Responsibilities

Co-ordination with hardware vendors for closing spare related calls.
Ensure all User issues are managed from inception through resolution.
Accept requests for assistance or problem reports from users.
Obtain necessary information from users to adequately describe the request or problem report.
Enter information into the problem tracking system
Directly respond to the request or problem if within own areas of expertise.
Complete information on problem reports that were solved personally and close report in problem tracking system.
Direct the request or problem to the most appropriate support area (e.g., specialist, support organization)
Liaison with user to ensure that requests or problem reports have been satisfactorily handled.
Manage central IT facility management helpdesk.
Ensure closure of a problem / issue that creates a reason for escalation.
Identify ways to improve customer satisfaction and maintain quality of services.
Use helpdesk system to manage / track calls and monitor SLA violation.
Updating the products in inventory records
Maintaining Centralized Escalation Contact Matrix of all the Vendors.
Maintaining Centralized Escalation Contact Matrix of all the Process Owner.
Coordinating with respective teams for timely closure of problems

Summary

Soft spoken female Graduate or Diploma holder with min 3 yrs experience in Customer Support. Responsibilities include logging of support calls, handling a team of engineers, tracking movement of spares, generating reports & maintaining a list of all information communication technology (ICT) equipment and softwares. Candidate would be the single point of contact between all the engineers and the customer. Self motivated candidates with the ability to work under pressure have an edge. Must be a computer literate with good verbal and written communication skills & strong command on English language. Fluency in local languages advantageous.

Minimum experience - 03

Maximum experience - 05

Remuneration - As per Industry Standards

Location - Maharashtra (Mumbai)

Drop your resume on careers@swansol.com

Description

Dynamic & self motivated sales professional with 5-7 years experience in selling branded IT products required. Should be able to independently manage large corporate customers and address their IT requirements. Aspirant must be a consistent performer with 5 to 7 crore sales achievement per year over the past 3 years. Shall possess aggressive sales capabilities with good customer relationship management skills. A good technical grasping power is a must. Candidate must be a computer literate with good communication skills & strong command on English language. Degree or Diploma holders will be preferred.

Summary

Senior Sales Position requiring 5-7 Years of IT Products sales experience. Proven track record of 5-7 crore sales per year.

Minimum experience - 03

Maximum experience - 05

Remuneration - As per Industry Standards

Location - Maharashtra (Mumbai)

Drop your resume on careers@swansol.com

Description

This is a senior position reporting to the Head - IT of the corporate and responsible for the smooth functioning of IT equipment at banks, financial institutes, and our multimedia clients. Aspirant should have minimum of 6 to 7 yrs industry experience with the last 4 to 5 years in handling a large IT Infrastructure. Must be technically qualified to manage large server farms, heterogeneous networks, and communication devices. Must have good people skills and ability to work in a team.

Summary

Min of 5 to 8 yrs industry experience with the last 4 to 5 years in handling a large IT Infrastructure. Technically qualified to manage large server farms.

Minimum experience - 05

Maximum experience - 08

Remuneration - As per Industry Standards

Location - Maharashtra (Mumbai)

Drop your resume on careers@swansol.com

Responsibilities

Analyze the incident/problem through appropriate questioning and fact gathering, resolve or escalate the incident and document in detail the information gathered and steps taken.
Effectively deal with urgent situations; know when to escalate a problem to the appropriate level.
Escalate problems that cannot be resolved in accordance with established procedures.
Maintaining all the machines for hardware as well as software problems.
Staying abreast of industry changes and new technologies
Recommending proactive solutions to recurring issues.
Shall ensure that all the calls he receives are logged into the network.
Co-ordination with team co-ordination for closing spare related calls.
Co-ordination with network team for any problem faced in wide area network.
Installing the PC’s and configuring them on the network as well as loading all the software on the PC’s and copying the existing data.
Checking for the viruses if they are any in the system and removing it as well as loading the latest version of anti virus software’s in systems.
Performing maintenance task on the desktop.
Managing of Fax Mail Software on the Desktop

Summary

Aspirant should be an engineering graduate (Diploma/ Degree) in IT/Electronics/ Computers with certification in MCSE/CCNA. Candidate having minimum of 3 to 4 yrs experience as Customer Support/Service Engineer would be preferred. Should have practical knowledge of configuring & troubleshooting Desktops, Servers, Laptops, LAN & WAN, etc. The Job involves responsibility in terms of diagnosing, faultfinding, and trouble-shooting of Hardware, Networking and Software issues. Candidate should have sound fundamental knowledge of Computer Hardware, Networking Products and its concepts.

Key Skills

Diagnosing, faultfinding, and trouble-shooting of Hardware, Networking and Software issues

Minimum experience - 03

Maximum experience - 05

Remuneration - As per Industry Standards

Location - Maharashtra (Mumbai)

Drop your resume on careers@swansol.com